UK & Ireland · LIVE
UK & Ireland · LIVE
+44 1604 741 000
+44 1604 741 000
NORTHAMPTON HQ · MON–FRI 09:00–17:00
Get the right
help, fast.
Every production, venue and installation depends on equipment performing exactly as it should.
Every production, venue and installation depends on equipment performing exactly as it should.
Get the right
help, fast.
Every production, venue and installation depends on equipment performing exactly as it should.
Technical support
from the people who
make the product.
Technical support
from the people who
make the product.
Start with us.
Start with us.
✓ Technical advice on any Robe fixture
✓ Technical advice on any Robe fixture
✓ Help diagnosing unexpected behaviour
✓ Help diagnosing unexpected behaviour
✓ Servicing and repairs
✓ Servicing and repairs
✓ Replacement parts
✓ Replacement parts
✓ Warranty support
✓ Warranty support
✓ Anything you would rather talk through
✓ Anything you would rather talk through
Go global for.
Go global for.
↗ Firmware and software downloads
↗ Firmware and software downloads
↗ Manuals and technical documentation
↗ Manuals and technical documentation
↗ DMX personalities and photometric data
↗ DMX personalities and photometric data
↗ International support outside UK hours
↗ International support outside UK hours
How support works.
Every enquiry starts with the Robe UK technical team.
Every enquiry starts with the Robe UK technical team.
Most are resolved here. When factory support is needed, we stay with the enquiry from beginning to end, keeping everything connected through one conversation.
Most are resolved here. When factory support is needed, we stay with the enquiry from beginning to end, keeping everything connected through one conversation.
01
Contact
Contact
Tell us about your fixture and what you need.
02
Diagnose
Diagnose
We'll identify the best route forward using our product knowledge and technical experience.
We’ll identify the best route forward using our product knowledge and technical experience.
03
Support
Support
Technical advice, replacement parts and practical guidance to keep everything moving.
04
Coordinate
Coordinate
When factory support is needed, we'll manage it for you and keep you updated throughout.
Before you get in touch.
01
Serial number
So we know exactly which fixture we're working with.
02
Firmware version
The software version helps us understand your setup.
03
Fixture
application
Where is the fixture being used and how is it configured?
04
What you have already checked
This helps to give us a clear place to start.
Before you get in touch.
01
Serial number
So we know exactly which fixture we’re working with.
02
Firmware version
The software version helps us understand your setup.
03
Fixture application
Where is the fixture being used and how is it configured?
04
What you have already checked
This helps to give us a clear place to start.
Before you get in touch.
01
Serial number
So we know exactly which fixture we're working with.
02
Firmware version
The software version helps us understand your setup.
03
Fixture
application
Where is the fixture being used and how is it configured?
04
What you have already checked
This helps to give us a clear place to start.
Need to
return the fixture?
Need to
return the fixture?
We’ll guide you through the return and keep you updated while it’s with us.
We’ll guide you through the return and keep you updated while it’s with us.
We’ll guide you through the return and keep you updated while it’s with us.
Need a
replacement part?
Need a
replacement part?
Tell us what you need and our parts team will help identify and source the right component.
Tell us what you need and our parts team will help identify and source the right component.
Tell us what you need and our parts team will help identify and source the right component.